Returns & Exchange policy
At The Bluwood Store, we take pride in the quality and craftsmanship of our jewelry. If you are not completely satisfied with your purchase, we are here to help. Our policy is designed to ensure a fair and transparent process for all our customers.
1. Return & Exchange Period
You have 30 days from the date of delivery to request a return or an exchange for your items. To be eligible, the request must be initiated within this window.
2. Eligibility Requirements
To qualify for a return or exchange, items must meet the following criteria:
- Condition: Items must be in their original, unworn, and unaltered condition.
- Packaging: Items must be returned in their original packaging, including any jewelry boxes, certificates of authenticity, and diamond grading reports (if applicable).
- Security Tags: Any security or "do not remove" tags must still be attached to the item.
3. Non-Returnable Items
The following items are considered final sale and cannot be returned or exchanged:
- Customized or Personalized Jewelry: Items with custom engravings, special sizes, or bespoke designs.
- Earrings: Due to hygiene reasons, earrings cannot be returned unless they are defective.
- Final Sale/Clearance Items: Any items marked as "Final Sale" at the time of purchase.
4. The Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our support team at [Your Email Address] or visit our website's contact page with your order number.
- Approval: Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and instructions.
- Shipping: Securely pack your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during transit.
- Inspection: Upon receipt, our specialists will inspect the item to verify its condition.
5. Refunds
Once your return is approved:
- Refunds will be processed to the original method of payment within 7-10 business days.
- Please note that original shipping charges are non-refundable.
- Depending on your financial institution, it may take additional time for the credit to appear on your statement.
6. Exchanges
If you wish to exchange an item for a different size or style:
- Follow the return process as outlined above.
- Once the original item is received and inspected, we will process your exchange.
- Any price difference between the original and the new item will be charged or refunded accordingly.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, including shipping costs, at no additional charge to you.
The Bluwood Store reserves the right to refuse returns that do not meet the above requirements.